Shipping policy

Shipping Policy

At The Wilde Store, each heirloom is created slowly and thoughtfully between the rhythms of motherhood. We are not a fast-paced production studio, and your support allows space for slower, more intentional making.

Ready to Ship Orders

Please allow approximately 3–10 business days for your order to be carefully prepared and packaged before shipment. During seasonal releases, launches or busier periods, processing times may be slightly longer. If this occurs, communication will always be provided. Standard postage days will be done on Thursdays.  

If you require your order sooner, please send us an email and we are more than happy to work towards accommodating that for you.

Made to Order Heirlooms

Please allow approximately 2–4 weeks for made to order heirlooms to be created prior to shipment. Each piece is crafted slowly and in small batches, with care and intention placed into every detail.

Shipping Methods

All orders are shipped via Australia Post from Tropical Queensland, Australia.

Shipping options available at checkout include:

  • Standard Shipping

  • Express Shipping

Once your parcel has been lodged, tracking information will be sent via email.

Please note: shipping speed refers to the postage service selected through Australia Post and does not reduce handmade processing or made to order creation times.

International Shipping

International shipping is available to selected countries. Please note that international customers are responsible for any customs duties, taxes or import fees that may apply within their country.

Shipping Responsibility

Please ensure all shipping details are entered correctly at checkout. The Wilde Store cannot be held responsible for parcels delayed, lost or returned due to incorrect shipping information provided by the customer.

Once a parcel has been lodged with Australia Post, shipping timeframes and delivery delays are outside of our control.

Returns & Exchanges

Due to the handmade nature of our heirlooms and the materials, we do not offer returns or exchanges for change of mind.

However, if there is an issue with your order upon arrival, please contact us within 7 days of receiving your parcel and we will always do our best to help.

For any questions regarding your order, shipping or timelines, emails are always open